Terms & Conditions

Please read carefully and ask our consultants if you have any questions.


Terms & Conditions

  • 30% of total package price should be deposited once the booking is confirmed.
  • Cancellation made after booking confirmation will be charged 10% of total amount.
  • Cancellation made 21 days prior to arrival date will be charged 30% of the total amount.
  • Cancellation made 7 days prior to arrival date will be charged 50 % of the total amount.
  • Cancellation made 2 days prior to arrival date will be charged 75 % of the total amount.
  • Cancellation made within 48 hours or no show will be charged 100 % of the total amount.
  • There will be no refund or exchange can if customer decides to opt out while the tour in ongoing. If you have not used any of the services, no compensation will be given for the unused portion of the tour.


Important Notes

  • In case of unpredictable bad conditions of weather in Halong Bay, please kindly understand that the cancellation will be made ONLY by the Management Board of Halong Bay and normally the announcement will be informed in short notice.
  • If you have any specific food requirement (vegetarian, vegan, food allergies, etc.) please inform us in advance, we will provide notices to our restaurants, tour guides and partners so they would be able to serve you the best.
  • All prices are per Adult passengers, based on Double/Twin sharing accommodation for packages.


Chilren Policy

  • Free of charge for child less than 3 years old.
  • 50% charged for child from 3 - 6 years accompanied with 2 full paying passengers, staying in same room with parents
  • 75% charged for child from 6-11 years accompany with 2 full paying clients, staying in extra bed
  • The above children rates are applicable for booking made with 2 adults and a maximum of 2 children occupancy in a room.
  • Child age of 12 years up is subject to adult rate.


  • Name: Aviation Labour Supply & Import - Export JS. Company (ALSIMEXCO)
  • Hanoi Head-office: No. 01 Lane 200/10, Nguyen Son St., Long Bien Dist., Hanoi, Vietnam
  • Ho Chi Minh City office: No. 57 Bach Dang St., Ward 2, Tan Binh Dist., Ho Chi Minh City, Vietnam
  • Representative office in Poland: Al. Solidarności 104 m 25, 01 - 016 Warsaw, Poland
  • Email: sales@vietnamairtravel.com
  • Phone: (84-24) 38 224 468
  • Hotline: (84) 904766668